SMS Terms of Use – Luke's Lobster

Luke's Lobster SMS Terms of Use 

Luke's Lobster SMS Terms of Use 

Last Updated: August 20, 2026

By providing your phone number and opting in, you agree to receive recurring automated promotional and marketing text messages (e.g., order updates, promotions, and offers) from Luke's Lobster ("Luke's Lobster," "we," "us") at the number provided, including messages sent by autodialer. Consent to receive marketing text messages is not a condition of any purchase.

Program Description:

Luke's Lobster SMS Program sends recurring marketing messages, which may include promotions, discounts, product updates, brand updates, feedback or survey requests, loyalty program notifications, and order-related notifications.

Message Frequency:

Message frequency varies from 2-6 messages per month, pending order frequency. 

Cost:

Message and data rates may apply. Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Opt-in:

You may opt in to receive SMS messages from Luke's Lobster in the following ways:

  • Entering your phone number at checkout via Olo

  • Submitting a web form via website or QR Code.

Opt-out/Cancellation:

You can cancel the SMS service at any time. Text "STOP" to the short code or number from which you are receiving messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time and we will start sending SMS messages to you again.

Help:

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at retail@lukeslobster.com 

Carrier Disclaimer:

Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Our text messaging platform does not currently support all mobile devices and platforms and cannot guarantee that it will support all mobile devices and platforms in the future.

Carrier Disclaimer:

Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Our text messaging platform does not currently support all mobile devices and platforms and cannot guarantee that it will support all mobile devices and platforms in the future.

Privacy:

Your privacy is important to us. Please review our Privacy Policy at https://lukeslobster.com/pages/copy-of-privacy-policy-feb-2026  to learn how we collect, use, and protect your personal information, including your mobile phone number. Phone numbers collected for this program will not be shared with third parties for marketing purposes.

Supported Carriers:

Participating carriers include, but are not limited to: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Boost, Virgin Mobile, Cricket, and other regional carriers. Carriers are not liable for delayed or undelivered messages.

Contact Us:

If you have any questions, please contact us at:

Luke's Lobster 

50 Portland Pier Portland, ME 04101 

retail@lukeslobster.com 

207-292-5946