Contact Us

Our e-commerce team will do our best to respond to your inquiries quickly, especially during the window of 8am-5pm Mondays through Fridays. Outside of those hours, we will do our best to get back to you in a timely manner, especially for any urgent issues. 

Catering inquiries will be responded to within 24 hours. All other inquiries will be responded within five business days.  If you require a response immediately, please call your local shack directly.

We are not currently seeking domestic franchise partners, if you have any international franchising questions, please reach out to our development team.



Please inquire via email if you have any problems submitting the form.

You can also give us a call and leave a message: 207-292-5946