Luke's Shipping Policy
We are invested in getting your sustainable seafood order to you as quickly as we can so you can enjoy the freshness immediately! For this reason, we only use UPS premium methods to ensure your order arrives 1 day after shipping. All UPS shipping methods are offered to you at a low-cost, flat rate with no extra charge for Saturday delivery. More details as follows:
- Shipping Service: UPS methods that arrive 1 day after the order is shipped out
- Orders under $125 have a flat-rate $18 shipping fee.
- Orders over $125 have a flat-rate $10 shipping fee.
- Live Lobster Orders: FREE SHIPPING. Note, live lobsters must ship separately from other items, and an additional $10 in flat rate shipping will be applied for your additional packages.
- Delivery Days: Tuesday-Saturday. Note, there is no extra charge to you for Saturday Delivery; however, this service is not always possible if UPS does not offer it to your destination. We will inform you if we find this to be the case.
What days do you deliver?
We deliver to you via UPS from Tuesday-Saturday, though not all areas have Saturday delivery available via UPS. Orders will be shipped one day prior to your selected delivery date, using shipping methods that arrive next day.
Where can you ship?
We ship to all 50 states and Washington, DC at this time. Unfortunately, we are not able to ship to Puerto Rico or internationally at this time.
Can I pre-order for a scheduled delivery date?
Yes! When you place your order, please choose the date on the calendar on which you would like your order to arrive. Orders can be placed up to 4 weeks in advance.
Note: Non-seafood items (hats, tees, etc.) are shipped out within 2 days of when the order is placed, and ship via UPS Ground.
What date should I select for my order's arrival?
Keep in mind that the UPS window for next-day air extends until 9PM local time, and any frozen items will need to thaw 16-24 hours under refrigeration prior to use. We recommend an arrival date 2-3 days prior to when you plan to use our frozen items.
How do I track my order?
When you complete checkout, you will input your email address which will be used to send you automated tracking notifications.
What kind of shipping do you use?
We ship our sustainable seafood using UPS services that deliver your package the day after it ships out. Your package will arrive by end of day, but unfortunately we are not able to give a window of time in which is will arrive, so please plan accordingly. We ship non-seafood items (hats, tees, etc) via UPS Ground.
Will I receive a confirmation of my order?
Yes, you will receive confirmation once your order has been submitted, as well as a confirmation with tracking information once your order ships out.
What if I need to change my delivery day after I have ordered?
Please email email@example.com immediately. If you get in touch with us before your delivery has left our fulfillment center, we will do our best to help you reschedule your delivery. Once your package has left our site, we can’t make any changes. If you contact UPS directly to alter your shipping schedule, the quality of your order may be compromised. Luke's Lobster is not responsible for packages with delivery modifications made directly through UPS.
Do I have to be home for delivery?
You do not need to be home to receive your order.
What if I submit the wrong shipping address?
If you submit the wrong shipping address, please email firstname.lastname@example.org immediately. Your shipment will be delayed until the following day, with the option to pick up at UPS to receive your shipment on its originally intended date.
Do you ship internationally?
We currently ship within the Unites States only, but hope to launch international shipping soon!